For all customer inquiries, please email us at firstname.lastname@example.org.
All products are shipped from our warehouse in Hong Kong.
We offer Free International Shipping on all orders. Estimated delivery times to our top shipping destinations:
|Country||Estimated Delivery Times|
|Hong Kong||1 - 2 Working Days|
|Singapore||7 - 10 Working Days|
|United States||7 - 10 Working Days|
|United Kingdom||7 - 10 Working Days|
|Australia||10 - 14 Working Days|
|France||10 - 14 Working Days|
|Canada||16 Working Days|
*There can be the occasional customs or courier delays which may affect your delivery.
For other countries estimated delivery times, please email us at email@example.com
- WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched.
If you do not receive one, please email us.
All orders require a signature on delivery, make sure your supplied address is attended during business hours.
We cannot send to PO BOXES, please ensure a street address is supplied
- WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?
RETURNS & EXCHANGES
We accept exchanges and refunds on all our items!
We only ask that the following requirements are met:
- The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
- Item/s must not have been worn, washed or altered in any way.
- Refunds will be issued excluding the original shipping cost.
- ARE RETURNS FREE?
- HOW DO I ORGANISED A RETURN?
- WHERE DO I SEND MY RETURN TO?
- HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
- WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org so we can personally assist you and sort out your problem as quickly as possible.